Van Dessel Insurance Brokerage

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Industry: Finance & Insurance

“Extra scope for service and advice thanks to document processes being digitized and automated.

- Chris Goovaerts, Chief Operations Officer

ArcoInfo Solutions

BUSINESS CHALLENGE

Van Dessel Insurance Brokerage sought support from ArcoCapture for their document management processes. The company traditionally received large volumes of policy and claims documents by both mail and e-mail, which required extensive processing time and negatively impacted client relations.

ArcoInfo Solution

Phase 1 – Data Extraction: ArcoCapture was able to automatically capture emails and scan high volumes of mail documents.

Phase 2 – Integration: Existing documents were placed in a digital file, linked to BrioPlus (legacy software), while new documents were filed automatically.

Phase 3 – Ongoing Support: Arcocapture was available for ongoing support in the document management process.

The result of this solution was reduced processing time, reduced business costs, limited manual cheque processing, improved customer relationships and far more efficient data and document management.