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Industry: Human Resources

“Automating the processing of incoming invoices by email resulted in a cost savings of 0.5 FTE

- Toon van Damme, Manager, Accounts Payable Financials

ArcoInfo Solutions


VDAB (Flemish Public Employment Service) receives approximately 40,000 invoices per year, more and more electronically. They created a “Radically Digital” strategy to automate this process as much as possible and sought support from ArcoInfo to manage this data.

ArcoInfo Solution

Phase 1 – ArcoInbox Installation: ArcoInbox was installed allowing for fully automated processing and recognition of large volumes of emails.

Phase 2 – Integration: All of the documents were accessible and visible within the legacy software.

Phase 3: Central Archiving: A complete audit trail of the documents was created through central archiving, where documents were securely stored.

Phase 4 – Ongoing Support: ArcoInfo was available for ongoing support in the document management process.

As a result of this solution, there was no longer any human intervention, and as such, there were no lost or misplaced emails. This lead to improved client relations, reduced processing times and reduced costs.